I’ve been listening to what peopel have to say who have problems with defective RVs. In the past, my approach was to give some initial advice to the RV owners when they call at no charge, advice regarding self help in dealing with the RV dealer or manufacturer. In some cases, that is all the buyer needs to work things out, and they never have to hire the attorney. In other cases, the RV is so bad, the dealer or manufacturer is so nonresponsive, or both that court litigation is required that costs thousands of dollars.
In the past, I have mostly stayed out of these cases until there was no alternative to litigation. This saves the buyers money in the short run in giving the other party multiple chances to avoid litigaiton. It does, however expose the buyer to a lot of headaches in the short run. I have therefore changed my philosophy, and I think that maybe in the average case a “shot across the bow” attorney letter after first repair attempt (or sometimes request) may be most efficient thing over all. Perhaps the client has to pay for an hour of attorney time in sending the letter, but the letter buys better treatment in the follow-up repair attempts that justifies the money. Given the headaches in carting a Defective RV across the country for service, if the shot-across-the-bow eliminates the need for even one fruitless trip, the early attonrey intervention is worthwhile.